The Guide on Managing Expectations
The Guide on Managing Expectations
It’s an ordinary day for the live-in maid in Singapore. She woke up early to vacuum and mop the floor. For her, she did her job well for the day. She waits for the evening to hear her employer’s approval for her work. Her employer arrived later feeling tired and instead of complimenting her, she told her that she didn’t clean her room enough! To her disappointment, she just refused to talk to her employer for the next few days. In this scenario, which of them has high expectations?
Most of us will answer that it is the employer who has high expectations. But in contrary to that, the live-in maid also expects her employer to compliment her hard work. When we look at it closely, both parties actually have their own expectations which they felt each must fulfil. Is expectation a healthy part of the helper-employer relationship?
Eden Grace Maid Agency would like to promote a healthy relationship between the live-in maid and employer. In this article, we will explore the difference between standards and expectations and which has a better impact at home and the maid employment.
Are expectations good?
There is a critical difference between standards and expectations. Standard is the level of quality required from someone and must be in agreement to both the employer and live-in maid in Singapore. On the other hand, the expectation is just a belief that a certain outcome will happen, which may not be known to the helper or employer. The difference between both lies in ‘communication’! An expectation spoken to the live-in maid becomes a standard. Expectations are not good for you, but a standard is!
How to manage each other’s expectations:
1) Get rid assumptions
Assumptions are the biggest problem in managing expectations. The Indo maid or Filipino maid assumes that her cleaning methods would satisfy her employer and the employer assumes the live-in maid knows her cleaning goals. If the employer or Filipino maid is in doubt, she should ask. It is so easy to assume that the employer would be happy by just vacuuming and mopping the floor, but her employer really wants a thorough cleaning. The employer also assumed the helper has an idea what a clean home really looks like. If only they have sat down to discuss in detail the areas the live-in maid should clean and how frequent it should be, then it would have been less stressful for them.
2) Make lots of Plan Bs
For the Indo maid or Filipino maid who has a vague idea of her employer’s expectations, her plan B could be cleaning not just the floor but dusting furniture or washing the windows too. Ma’am may not notice the shining floor later, but she may take a look at the cabinet’s surface.
The employer hired an Ex Singapore live-in maid, so she expects her to cook Chinese food. When she arrived in Singapore, the Filipino maid or Indo maid only knows the basics of Chinese food. Her back up plan is buying recipe books the live-in maid could read to improve her cooking skills. The key is to think of the worst-case scenario and make a contingency plan!
3) Be open for feedbacks
The rule of communication says that the receiver understood the message if she can make feedbacks. When everything didn’t align with the employer’s expectations, she may correct the situation by giving feedbacks to the live-in maid’s performance. A simple “don’t neglect dusting and getting rid of the clutter when cleaning” is a huge help for the Filipino maid or Indo maid.
Employers may also welcome feedback from the live-in maid. Remember that communication is two-way. The live-in maid in Singapore may not be comfortable about some rules imposed at home too.
4) Take the high standard as a challenge
Once the expectation is known to the Indonesian maid or Filipino maid, it becomes a standard, something that is based on facts and not just not assumptions. Sometimes, the live-in maid may think that the employer’s standard is beyond her capacity, but she just needs to level up and take it as a challenge!
Expectations cause misunderstanding between the live-in maid and the employer in Singapore. By managing our expectations, we develop problem-solving skills, enhance our communication, and build a better relationship with our employer or helper!
Consider hiring a maid to maintain a tidy household environment. Eden Grace Maid Agency offers manpower help that can carry out your family’s daily organizing and household chores routines. You wouldn’t have to worry about your household chores when you have someone trained and taught to take care of your household burdens!