Best Maid Agency Reviews

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Gwyn Goh
Gwyn Goh
04:54 15 Jun 20
Read and heard so many good reviews that I feel obliged to add my 1 star review. Maybe the other consultants are better... but mine has been slipshod and annoying on so many counts. Firstly, she couldn’t or wouldn’t help coordinate our helper’s health checkup and vaccinations like I requested. Secondly it’s been 4 months and the giro for helper’s levy still hasn’t been done. Thirdly, my helper’s bank account hasn’t been opened, and now the blasted consultant has asked me to do all these things myself! WTH DID WE PAY YOU FOR? 😤read more
Joanne Thia
Joanne Thia
18:12 13 Dec 19
Very appreciative to Victoria and team to make the whole process of getting a helper for me so hassle-free, so that I... could be of ease and worry-free. This is really great for me as a first timer. Big thanks to Victoria and team for being patient and helpful. Thumbs up, well done!read more
Serene Tan
Serene Tan
03:01 09 Dec 19
Victoria was very attentive and follow up was swift. Despite initial hiccups getting in a new helper from Indonesia,... she found us a very good transfer helper suited for our family's needs. I really like how they make sure employers and helpers both contribute to a successful relationship. Good job!read more
Mary Fan
Mary Fan
12:13 20 Sep 19
Our heartiest thanks go out to Eden Grace, especially Victoria, for providing us with a fantastic experience! In our 40... years of hiring domestic helpers of different nationalities, we have never come across any employment agency with such high standards of work ethics and operations as exhibited by Eden Grace.Employers’ needs are meticulously catered to, starting from the video interview to the careful documentation and rich information provided, efficient processing, useful employer’s orientation, to the final arrival of our helper. Every single step has been carried out in a professional and efficient manner, giving us confidence and a peace of mind.We would specially like to give a big thumbs up to Victoria for her dedication and professionalism, which are evident in the sincere care and concern which she extended from our first enquiry till even after transiting our helper to us. Victoria is simply awesome and should be treated as a great asset to your esteemed company.In summary, the three week’s intensive training given to all Eden Grace’s helpers is definitely an added bonus and benefit to every employer, as their positive mannerisms and attitudes distinguish them clearly from that of other agencies.read more
shane
shane
10:10 25 Aug 19
The whole process took less than a month from the time I called Eden Grace to the arrival of the helper... 👍Shortlisted Eden Grace after filtering through the ratings and reviews on MOM FDW agency database. They have a very structured approach in understanding your needs, matching suitable candidates, orientation, training, and settling in (for both employer and helper). Victoria has been a great help especially for someone who is first timer. She addresses questions and concerns well, and is able to accommodate changes and requests based on the situation. Her lovely team May and Sharon took care of the admin matters really well too. It's been less than a week since the helper started work but so far she's been great!Would certainly recommend Eden Grace for future engagements. Best to give them a call and compare a few before making a decision.read more
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Christina Tan
Christina Tan
14:30 24 Dec 20
Second time engaging a helper, but first time using Eden Grace. Must say that the process seems more thorough and... transparent, from shortlisting of candidate to handing over of thr helper eventually. I also learnt from my helper that thr training for them is pretty intense and thr agency does put in the effort to help them understand the local context better / even orienting the helpers to the different appliances they may not be familiar with (eg Dyson vacuum, computerized refrigerator?) Alice was also professional and responsive, which helped a lot during this covid situation.read more
Timothy Cheong
Timothy Cheong
06:44 12 Dec 20
The team at Eden Grace (Sunny, Alice, Sarah, Dave) have been very Professional in helping find a suitable Domestic... Helper for my family.There are no hidden costs. Everything will be made upfront with the potential employer and informing them of what are the necessary payments.They would also assist with any questions and always a WhatsApp away.Thank you Eden Grace for all the help. The helper I got is very hardworking and well trained. Alice has been a wonderful help. Keep up the good work.read more
Chua Choon Siew
Chua Choon Siew
08:09 29 Aug 20
I have engaged Eden Grace to direct hire my helper from Philippine, given the current pandemic situation getting a... helper into Singapore is really not easy. Alice from Eden Grace was extremely helpful and patience in explaining to me that the process will be difficult but they will try their best help. She has created a group WhatsApp and update me on every process they have done and very responsive to WhatsApp. I will definitely look for Alice again if we need helper in near future.read more
Chris Chia
Chris Chia
10:28 12 Sep 19
This is the best maid agency, i have been with them for 6 years and they never disappoint me, they will ensure the... helper is fix in to your requirement and i like their service, they will also follow up after the helper arrived, i recommend to whoever my friends and they all have good feedback. well done Eden Grace and Keep it up the good jobread more
Nicky Kim
Nicky Kim
09:12 22 Aug 19
My agent, Julie, has done excellent job for us. She’s been always prompt in replying all the questions we have and... giving us updates if there’s any. The process has been very easy because of their efficient work. Thank you!read more
Ying hwang
Ying hwang
07:02 22 Jul 19
Eden Grace was there every step of the way when we were looking for a new helper. We are grateful to Julie & her... colleagues for their efficient & helpful support. Two Thumbs Up!read more
Janice Tan
Janice Tan
22:58 25 Jun 19
I chanced upon Eden Grace through a Google search. It was highly recommended and I decided to approach them for help in... finding my helper. I would like to say, it was the best decision made. The whole process was very smooth sailing! Special thanks to Julie who was very helpful from start to end. I truly appreciate it as I am a first time employer and Julie was detailed in explaining the whole process. She even helped me to narrow down my choices and ensured that the helper is a good fit for my family. I love their after service as well. Eden Grace truly seeks to ensure all parties are well taken care of and is family-oriented. I am most impressed with how they organise talks for helpers to learn good financial planning among other things. Two thumbs up!read more
Sharanya Rampal
Sharanya Rampal
03:30 05 Jun 19
This is my first time approaching Eden Grace for a helper. Julie and her team efficiently helped me found a suitable... helper for my household. I truly impressed with the thorough training these helpers undergo and employers are updated every step of the way. Despite the wait, I am grateful as my helper is well trained in the basic needs of managing household chores.Thank you Eden Grace.read more
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Lloyd Lim
Lloyd Lim
07:58 18 Jan 21
I was introduced to Eden Grace by a friend. I worked closely with Yvonne who was able to understand my needs/wants. She... was able to shortlist a strong pool of domestic helper candidates for me to interview during this difficult covid-19 period. We are satisfied with both our choice and the services provided. I highly recommend Eden Grace. The experience was very positive.read more
Patrick Tan
Patrick Tan
06:22 18 Jan 21
Yvonne, Eden Grace Tampines had been very helpful to find a helper during COvid Period despite the extremely tight... measures to import FDW. Yet she and her team had made it happened!On top of this, she also tried to find a replacement family for the previous helper, although the previous helper choose to return to her hometown, but Yvonne and her team had put in extra mile to help another helper from another agency. Good Job Yvonne & Team.read more
Juliana Soo
Juliana Soo
06:38 08 Jan 21
Efficient and great service from Yvonne at Eden Grace. Highly recommended. Had my helper within a short period of time.
Michael Tan
Michael Tan
07:15 22 Dec 20
Yvonne from Eden Grace is very professional and helpful. She understood my needs and matched me with a caregiver that... could support my needs.She also assisted me to arrange for previous helper to be sent home.Highly recommended.read more
Shawn Lee
Shawn Lee
07:07 22 Dec 20
Excellent services from Yvonne and her team. Very responsive! Highly recommend them.
Pei Ling Lee
Pei Ling Lee
15:48 16 Dec 20
Ms Yvonne is a good agent who gives practical advice to employers, on top of handling the administrative issues of... engaging our helper.read more
Mindy Lim
Mindy Lim
06:56 08 Dec 20
Yvonne has been most helpful. She attends to my enquiries/needs with patience and care. Appreciate her help!
Wei Cheng Swoo
Wei Cheng Swoo
08:09 02 Dec 20
Eden Grace is an excellent maid agency! They assisted me to source for a helper during the Covid period and updated me... on the current status. I will recommend Yvonne who is my EA, she was very efficient and always in constant contact with the employer. She will also analyse each decision with me when I cannot make up my mind. Highly recommended! Keep up the good work.read more
Hansel Kwang
Hansel Kwang
10:59 13 Nov 20
Helpful, prompt and professional. Was responsive and also helped to set expectations for helper. Has support group for... first time helpers to assist in transition too.read more
Wan Ying Lim
Wan Ying Lim
05:30 22 Oct 20
Eden Grace is the best maid agency! They have successfully helped me to source for a helper during the Covid period.... Yvonne has been very efficient and always in constant contact with the employer. Highly recommended!read more
Louis Looi
Louis Looi
13:50 16 Mar 20
First time getting a helper. The whole experience with Eden Grace was pleasant and worry-free. Yvonne and the team were... very well coordinated and prompt in any query we had. Everything was as transparent and no hidden cost. Impressed and highly recommend!read more
As Zaharah
As Zaharah
09:28 11 Mar 20
Having worked with many maid agencies in the past, I must say Eden Grace are professional. They match employer’s... requirements as closely as they can based on the maids’ experience.Yvonne, in particular was responsive, meticulous and patient. She sat the maid with me at our first meeting to ensure that queries are clarified for both parties.It is also reassuring to know that Eden Grace provide follow up visits as well as weekend programs for the helpers to come together.read more
drdesmondmao
drdesmondmao
08:13 09 Mar 20
At first glance, Eden-Grace may seem like a slightly pricey choice. However, the excellent service and overall... experience more than makes up for the price.Eden Grace is a responsible agency. Helpers are trained well and know what to expect, hence the rate of maids needing to be sent home is lower. The roles of employers aren't sugar-coated so we are realistic in what is expected of us.Good aftercare service. Eden-Grace will continue to follow-up with the helpers and employers after placement. This is very assuring to both parties.read more
Adeline Heng
Adeline Heng
10:05 06 Mar 20
Strongly recommend Eden Grace as the whole process has been smooth and fuss-free. There was no need to worry about... missing paperwork and timely updates were provided. Many thanks to Julie for her help and advice too!read more
Rachel Kee
Rachel Kee
05:45 20 Feb 20
Eden Grace is a modern FDW agency that strives to make everything convenient and seamless for the employer right from... the get-go. I’m very grateful to Victoria and her team for their hard work and effort in making sure that all my queries were answered and my concerns addressed. I also appreciate that Victoria still provides great after-sales service, despite her busyness. I highly recommend this agency for going the extra mile for their customers!read more
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